This excerpt from the webinar presented by Ron Krefman, OD and hosted by NAVCP, discusses the relationship between experiences with the Dr, the Optical and the Vision Plan in driving outcomes of the overall experience.
Tune in to NAVCP Webinar on Tuesday, November 19th, 1:00 PM EST when Ronald Krefman, OD, FAAO, founder and CEO of focalCenter discusses Measuring Vision Plan Quality
Its NO-COST and NO-HASSLE – just click here to pre-register and log in the day of for can’t-miss insider insight.
In my just released Managed Vision Care Patient Experience Study produced jointly by Jobson Optical Research and focalCenter, I report that patients view vision care plans as slightly more important than dental plan but lagging behind their medical plan. Read more about this in the VisionMonday newsletter dba…
NEW YORK—What are the key drivers of the consumer’s experience with his or her vision plan? How did their vision plan customer service satisfaction measure up? A new report, just released by focalCenter and Jobson Optical Research studies those issues, and explores the entire vision plan experience in depth. Read more in Vision Monday or go to the Jobson Optical Research site
Read about the Speciality Health Summit sponsored by the National Association of Vision Care Plans (NAVCP) and the National Association of Specialty Health Organizations in Vision Monday. http://www.visionmonday.com/ViewContent/tabid/211/content_id/40685/Default.aspx
As increasing numbers of our patients are seeking information about health care providers from the Internet, review sites and social media, monitoring patient satisfaction has never been more important. Recently New Media OD had the pleasure of interviewing Ronald Krefman OD, founder of eyecareScore, a survey tool to measure, understand and improve patient feedback. Read more…