Optometrists are very familiar with standardized measurements and calibrated instruments. Well, survey scientists use statistics and psychometrics to validate and calibrate questionnaires. They call the standardized survey questionnaires “instruments”. Neil Gailmard has more tips on elevating your surveys in his latest Tip. http://www.optometricmanagement.com/mtotw/tip_new.asp?tip=622
82% of ECPs rate reimbursement as the most important attribute of a plan, yet after joining, only 21% cited their reason for joining a plan was for the reimbursement – 68% cited fear of lost patients if they didn’t enroll. Only 9% of ECPS rated the vision plans with providing excellent customer satisfaction (C-Sat). So, could ECP dissatisfaction with plan reimbursement color their perception of Vision Plan patient experiences? see more…http://www.visionmonday.com/dba/newsletter/2707/content/45899/
Time spent with you, the doctor, seems to be the make-or-break patient experience factor for many, results from focalCenter Insights’ Key Drivers of the Patient Experience suggests.
This excerpt from the webinar presented by Ron Krefman, OD and hosted by NAVCP, discusses the relationship between experiences with the Dr, the Optical and the Vision Plan in driving outcomes of the overall experience.
Tune in to NAVCP Webinar on Tuesday, November 19th, 1:00 PM EST when Ronald Krefman, OD, FAAO, founder and CEO of focalCenter discusses Measuring Vision Plan Quality
Its NO-COST and NO-HASSLE – just click here to pre-register and log in the day of for can’t-miss insider insight.