What is Most Important to Your Patients When Visiting Your Office?
Posted: December 11, 2013 Filed under: Uncategorized | Tags: focalCenter, Key Drivers, Metrics, Patient Experience Leave a comment
Time spent with you, the doctor, seems to be the make-or-break patient experience factor for many, results from focalCenter Insights’ Key Drivers of the Patient Experience suggests.
What Drives Vision Plan Outcomes?
Posted: December 5, 2013 Filed under: Uncategorized | Tags: Advocacy, Experience, Eyecare, Insurance, Optometrist, Outcomes, Satisfaction, Vision Plan Leave a comment
This excerpt from the webinar presented by Ron Krefman, OD and hosted by NAVCP, discusses the relationship between experiences with the Dr, the Optical and the Vision Plan in driving outcomes of the overall experience.
focalCenter Blog 