A new report compares your Medicare activity to your peers. It ranks your most recently reported payments against the new 2015 CMS fee schedule. The report also benchmarks the number of services provided, number of beneficiaries seen, and the number of CPT codes used, vs. your peers nationally and to the top providers in your state. See Vision Monday for more.
This is among the many questions related to managed vision care answered in Jobson Optical Research’s new “2014 Managed Vision Care Patient Experience Study.” In addition to aggregate results determined from the thousands of consumers surveyed, the report also includes specific data and in-depth analysis of 15 different managed vision care plans
– See more at: Vision Monday.
Optometrists are very familiar with standardized measurements and calibrated instruments. Well, survey scientists use statistics and psychometrics to validate and calibrate questionnaires. They call the standardized survey questionnaires “instruments”. Neil Gailmard has more tips on elevating your surveys in his latest Tip. http://www.optometricmanagement.com/mtotw/tip_new.asp?tip=622
82% of ECPs rate reimbursement as the most important attribute of a plan, yet after joining, only 21% cited their reason for joining a plan was for the reimbursement – 68% cited fear of lost patients if they didn’t enroll. Only 9% of ECPS rated the vision plans with providing excellent customer satisfaction (C-Sat). So, could ECP dissatisfaction with plan reimbursement color their perception of Vision Plan patient experiences? see more…http://www.visionmonday.com/dba/newsletter/2707/content/45899/
Time spent with you, the doctor, seems to be the make-or-break patient experience factor for many, results from focalCenter Insights’ Key Drivers of the Patient Experience suggests.
This excerpt from the webinar presented by Ron Krefman, OD and hosted by NAVCP, discusses the relationship between experiences with the Dr, the Optical and the Vision Plan in driving outcomes of the overall experience.