Benchmarking Your Medicare Activity


A new report compares your Medicare activity to your peers. It ranks your most recently reported payments against the new 2015 CMS fee schedule. The report also benchmarks the number of services provided, number of beneficiaries seen, and the number of CPT codes used, vs. your peers nationally and to the top providers in your state. See Vision Monday for more.


Surveys are Instruments Too

Gailmard Tip

Optometrists are very familiar with standardized measurements and calibrated instruments. Well, survey scientists use statistics and psychometrics to validate and calibrate questionnaires. They call the standardized survey questionnaires “instruments”. Neil Gailmard has more tips on elevating your surveys in his latest Tip.

What is Most Important to Your Patients When Visiting Your Office?

What is Most Important to Your Patients When Visiting Your Office?

Time spent with you, the doctor, seems to be the make-or-break patient experience factor for many, results from focalCenter Insights’ Key Drivers of the Patient Experience suggests.

What Drives Vision Plan Outcomes?

This excerpt from the webinar presented by Ron Krefman, OD and hosted by NAVCP, discusses the relationship between experiences with the Dr, the Optical and the Vision Plan in driving outcomes of the overall experience.

Measuring Vision Plan Quality Outcomes – Webinar

Tune in to NAVCP Webinar on Tuesday, November 19th, 1:00 PM EST when Ronald Krefman, OD, FAAO, founder and CEO of focalCenter discusses Measuring Vision Plan Quality

Its NO-COST and NO-HASSLE – just click here to pre-register and log in the day of for can’t-miss insider insight.

Fake Reviews?

Fake Reviews?

Could 15% of reviews be fake? Regulators are taking notice.

New Research Report Illustrates ‘Managed Vision Care Patient Experience’

NEW YORK—What are the key drivers of  the consumer’s experience with his or her vision plan? How did their vision plan customer service satisfaction measure up? A new report, just released by focalCenter and Jobson Optical Research studies those issues, and explores the entire vision plan experience in depth.  Read more in Vision Monday or go to the Jobson Optical Research site