Are Vision Plan Patient Experiences Colored by Frustrated ECPs?

Low views of customer satisfaction by ECPs may be connected to frustration with reimbursement.

Low views of customer satisfaction by ECPs may be connected to frustration with reimbursement.

82% of ECPs rate reimbursement as the most important attribute of a plan, yet after joining, only 21% cited their reason for joining a plan was for the reimbursement – 68% cited fear of lost patients if they didn’t enroll. Only 9% of ECPS rated the vision plans with providing excellent customer satisfaction (C-Sat). So, could ECP dissatisfaction with plan reimbursement color their perception of Vision Plan patient experiences? see more…http://www.visionmonday.com/dba/newsletter/2707/content/45899/

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The Importance of Vision Plans

Plan Importance Graphic

In my just released Managed Vision Care Patient Experience Study produced jointly by Jobson Optical Research and focalCenter, I report that patients view vision care plans as slightly more important than dental plan but lagging behind their medical plan.  Read more about this in the VisionMonday newsletter dba