Measuring Vision Plan Quality Outcomes – Webinar

Tune in to NAVCP Webinar on Tuesday, November 19th, 1:00 PM EST when Ronald Krefman, OD, FAAO, founder and CEO of focalCenter discusses Measuring Vision Plan Quality

Its NO-COST and NO-HASSLE – just click here to pre-register and log in the day of for can’t-miss insider insight.


Fake Reviews?

Fake Reviews?

Could 15% of reviews be fake? Regulators are taking notice.

The Importance of Vision Plans

Plan Importance Graphic

In my just released Managed Vision Care Patient Experience Study produced jointly by Jobson Optical Research and focalCenter, I report that patients view vision care plans as slightly more important than dental plan but lagging behind their medical plan.  Read more about this in the VisionMonday newsletter dba

New Research Report Illustrates ‘Managed Vision Care Patient Experience’

NEW YORK—What are the key drivers of  the consumer’s experience with his or her vision plan? How did their vision plan customer service satisfaction measure up? A new report, just released by focalCenter and Jobson Optical Research studies those issues, and explores the entire vision plan experience in depth.  Read more in Vision Monday or go to the Jobson Optical Research site

Specialty Health Summit


Read about the Speciality Health Summit sponsored by the National Association of Vision Care Plans (NAVCP) and the National Association of Specialty Health Organizations in Vision Monday.

eyecareScore featured on New Media OD

As increasing numbers of our patients are seeking information about health care providers from the Internet, review sites and social media, monitoring patient satisfaction has never been more important.  Recently New Media OD had the pleasure of interviewing Ronald Krefman OD, founder of eyecareScore,  a survey tool to measure, understand and improve patient feedback. Read more…

Featured in Review of Optometric Business

Your Practice Improvement Guidepost: Patient Satisfaction Surveys

Survey patients regularly on everything from wait time at reception to shopping in the optical dispensary. The results can point you down the path to profits.