This excerpt from the webinar presented by Ron Krefman, OD and hosted by NAVCP, discusses the relationship between experiences with the Dr, the Optical and the Vision Plan in driving outcomes of the overall experience.
NEW YORK—What are the key drivers of the consumer’s experience with his or her vision plan? How did their vision plan customer service satisfaction measure up? A new report, just released by focalCenter and Jobson Optical Research studies those issues, and explores the entire vision plan experience in depth. Read more in Vision Monday or go to the Jobson Optical Research site