Time spent with you, the doctor, seems to be the make-or-break patient experience factor for many, results from focalCenter Insights’ Key Drivers of the Patient Experience suggests.
Tune in to NAVCP Webinar on Tuesday, November 19th, 1:00 PM EST when Ronald Krefman, OD, FAAO, founder and CEO of focalCenter discusses Measuring Vision Plan Quality
Its NO-COST and NO-HASSLE – just click here to pre-register and log in the day of for can’t-miss insider insight.
NEW YORK—What are the key drivers of the consumer’s experience with his or her vision plan? How did their vision plan customer service satisfaction measure up? A new report, just released by focalCenter and Jobson Optical Research studies those issues, and explores the entire vision plan experience in depth. Read more in Vision Monday or go to the Jobson Optical Research site